Warranty / return policy

Warranty in case DOA component part shows signs of use?
What does this mean? DOA component part must be brand-new and show no signs of installation / use. Signs of use are understood to mean: any visible damage (scratches, dents, etc.) on the surface of the LCD, which indicates damage during repair / installation or commissioning of the component part by the end user. 

Return in original packaging?
Original packaging means the packaging in which the component part was initially delivered.

Description of complaint required for each component part? 
A complaint description must be stated during the registration of the return.

Refund in the event of unjustified reporting DOA?
For component parts that have been wrongly claimed to be DOA, 2Service reserves the right to return these component parts to the customer without refund. A refund can only be issued if an LCD is brand-new and unused and has been provided with a 2Service stamp. However, this is entirely at the discretion of 2Service.

Do you offer a satisfaction guarantee?
2Service reserves the right to refuse component parts that have been returned if they: 1. are not brand-new and unused, 2. do not bear a 2Service stamp, 3. are of a different quality compared to our available qualities. However, this is entirely at the discretion of 2Service.

Click here for the warranty / return policy.