The following warranty terms apply to all customers of Samsungparts.eu per topic:
Incorrect delivery |
Report: within seven days of receipt
|
Technical defects & manufacturing defects |
Report: as soon as possible (30-day warranty)
|
Transport damage |
Report: within 24 hours of receipt, incl. photo
|
Dead on arrival |
Report: within seven days of receipt
|
Reason for returning product |
Customer’s action |
term for returning product by consumer and dealer |
Wrong products ordered |
Parts to be returned always |
14 days (only consumer) |
Part no longer required |
Parts to be returned always |
14 days (only consumer) |
Incorrect part supplied (fault of supplier) |
Parts to be returned always |
14 days |
Damage caused to products in transit, products clearly damaged |
Picture of box and parts |
7 days |
Mechanical defect |
Parts to be returned sometimes |
60 days |
Electronic defect |
Parts to be returned sometimes |
60 days |
Colour of part is wrong |
Parts to be returned always |
14 days |
If you wish to return parts, please fill in the contact form on the SupportDesk page as completely as possible. After receipt we will inform you about the return procedure as soon as possible.
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