General procedure for returns Mobileparts.shop

Did you receive a wrong product? Then you can always return it at your own expense without having to fill in the sticker on the box of the LCD. Afterwards we will credit the shipping costs for you. 

Are you unsatisfied with a part or is your part defective? Fill in the return sticker on the box and you can return the goods at your own expense without having to report this via e-mail or an online form. Below you will find an explanation of this procedure:

1. Package the product(s) in a strong box and stick a return sticker on it

Per shipment you can return one or more products in the same box. It is important to stick a return sticker on the box at all times. The return sticker can no longer be found on the box as usual, but is now delivered separately together with an order of more than 10 LCDs. Lost your sticker or need a new sticker? Use part number RETURN-STICKER to order five stickers in the web shop easily and quickly for the amount of €0,01.

Tip: order the return sticker together with your main order to benefit more!

2. Fill in the return sticker

Did you receive a defective part? Fill in the customer number, the defect and the order or invoice number clearly on the return sticker. Without these details we cannot handle your request for return (see image 1).

When the order or invoice number is not mentioned on the return sticker, we will remit the most recently paid price instead of the actual price paid. The most recently paid price may turn out lower than the actual price paid. Also we will credit your shipping costs after we have received the goods. 

Does it concern a small part? Please return it in an LCD box and fill in the return sticker (see image 2).

3. Return address

You can return your defective or unwanted parts to us at your own expense. Once we have received the goods in the right condition, we will reimburse your invoice and the shipping costs within 10 business days (only applies to repair companies).

Ship the return at your own expense; we will reimburse you for the shipping costs afterwards. 

Return shipments from foreign countries can be sent to:

2Service B.V.
Stating return
Santkamp 5
6836 BE Arnhem
The Netherlands